Privacy Policy

1. Introduction

Jupitair HVAC ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number
• Home or business address and service location
• Payment information (processed securely by third-party payment processors)
• HVAC system details and service history
• Emergency contact information
• Communications with our customer service team
• Photos of HVAC equipment for diagnostic purposes

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent on our website
• Referring website or search terms
• Geographic location data (with your consent)
• Website usage patterns and preferences

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us remember your preferences, analyze website traffic, and improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Scheduling and performing HVAC services
• Providing customer support and technical assistance
• Processing payments and managing billing
• Maintaining service records and equipment history
• Coordinating emergency services

Communication

• Sending appointment confirmations and reminders
• Providing service updates and maintenance notifications
• Responding to inquiries and customer service requests
• Sending promotional offers and service recommendations (with consent)
• Delivering important safety or regulatory notices

Business Operations

• Improving our services and website functionality
• Analyzing customer trends and service patterns
• Training staff and quality assurance
• Complying with legal and regulatory requirements
• Protecting against fraud and security threats

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Website hosting and technical support
• Customer relationship management
• Marketing and communication services
• Equipment manufacturers for warranty claims

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our legal rights and interests
• Prevent fraud or illegal activities
• Ensure public safety or emergency response
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the business transaction, subject to appropriate confidentiality protections.

5. Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls and authentication measures
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

6. Your Privacy Rights

You have certain rights regarding your personal information, including:

Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact preferences and communication settings

Data Deletion

• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Close your account and remove associated data

Data Portability

Request a copy of your personal information in a portable format where technically feasible.

To exercise these rights, please contact us using the information provided in Section 11. We will respond to your request within a reasonable timeframe, typically within 30 days.

7. California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.

Right to Delete

You have the right to request that we delete your personal information, subject to certain exceptions (such as legal compliance requirements).

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

Sale of Personal Information

We do not sell personal information to third parties. If our practices change, we will update this policy and provide appropriate opt-out mechanisms.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately using the information provided in Section 11.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website usage. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website performance and functionality
• Enable social media sharing features

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us analyze and improve website performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising and marketing

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies, but this may limit some website functionality. You can also opt-out of interest-based advertising through industry opt-out tools.

10. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods include:

• Service Records: Maintained for up to 7 years for warranty and legal purposes
• Financial Records: Retained as required by tax and accounting regulations
• Marketing Communications: Until you opt-out or request deletion
• Website Analytics: Typically aggregated and anonymized after 26 months
• Security Logs: Retained for up to 2 years for security monitoring

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post the updated policy on our website
• Notify you via email or other appropriate means for significant changes
• Provide a summary of key changes when applicable

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

12. Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us:

We will respond to your privacy-related inquiries within a reasonable timeframe, typically within 30 days of receipt.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites.

We encourage you to review the privacy policies of any third-party websites or services before providing them with your personal information.